Making Bookings…

Third Sector Hub training courses, workshops, events & briefings are normally booked via our Training Administrator – Charlotte Markham at VANEL. Contact her on 01472 231123 to reserve your places. There’s more to it than that, so read on for details of how to make bookings.

Booking your training place – terms and conditions

Thank you for booking a place (or places) on a Third Sector Hub training course.

Making a booking

Places on many courses are limited so all bookings are provisional until either;

a) we receive a completed booking form from you by post, fax or email

or b) we receive payment of 50% as a booking fee (ideally accompanied by a booking form)

When booking, please make very clear who the place(s) you are booking are for – both the individual names and their organisations. Please also make clear who should be invoiced or will be paying for each place.

Receipt of the booking form either by post, fax or email constitutes a legal contract with VANEL. VANEL reserve the right to subsequently apply cancellation charges for any places cancelled after booking.

Cancellation

As places for many courses are limited and heavily subsidised for the third sector, please ensure that if you need to cancel a place that you do so well in advance so someone else may be able to benefit from your place.

Ideally please cancel in writing. Non-attendance on the day of the course will constitute a cancellation.

VANEL reserve the right to charge a percentage of the course price upon cancellation.

Cancellation less than 2 working days before the date of the course – 100% charge

Cancellation between 2 and 5 working days in advance – 50% charge

Cancellation between 5 and 10 working days – 25% charge

Cancellation more than 10 days in advance – no charge

Payment

Payment can accompany your booking or an invoice can be raised on request.

Cheques should be made payable to “Voluntary Action North East Lincolnshire” or “VANEL”.

Other terms and conditions

Certain courses or events have specific arrangements. These additional booking conditions may override these general booking conditions. Prices of certain courses may be discounted depending upon the nature of the organisations booking (for example, members of the Thrive Trustee Network receive 50% off all course bookings).

VANEL / Third Sector Hub reserve the right to alter or cancel courses as necessary. You will be informed as quickly as possible when this occurs and any money refunded.

Courses are usually funded or subsidised for the benefit of third sector organisations within North East Lincolnshire. This means that sometimes bookings from private or public sector organisations or from groups or individuals outside North East Lincolnshire may be refused on the grounds of funding. Priority may also be given to local third sector organisations when places are limited.